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Terms of Use

Last updated: 10 March 2026

1. Agreement to Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("you", "your", "User") and 17South Ltd ("we", "us", "our", "Company"), a company registered in England and Wales, governing your access to and use of the wïva platform, website, mobile applications, and all related services (collectively, the "Service").

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.

3. Account Registration and Security

  • You must provide accurate, complete, and current information during registration.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities that occur under your account.
  • You must notify us immediately of any unauthorised use of your account.
  • We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.
  • One person or legal entity may not maintain more than one account without our prior written consent.

4. Use of the Service

4.1 Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes.

4.2 Prohibited Conduct

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation
  • Interfere with, disrupt, or place an undue burden on the Service or its infrastructure
  • Attempt to gain unauthorised access to any part of the Service, other accounts, or connected systems
  • Use any automated means (bots, scrapers, crawlers) to access the Service without our written consent
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • Copy, modify, distribute, sell, or lease any part of the Service
  • Remove, alter, or obscure any proprietary notices or labels on the Service
  • Use the Service to transmit any malware, viruses, or harmful code
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Use the Service to infringe upon the intellectual property rights of others
  • Circumvent, disable, or otherwise interfere with any security features of the Service
  • Use the Service in any manner that could damage, disable, overburden, or impair the Service
  • Collect or harvest any information from the Service or other users without consent
  • Use the Service to send unsolicited communications, promotions, or advertisements

5. Your Data

5.1 Ownership

You retain all rights, title, and interest in the data you submit to the Service ("Your Data"). By submitting data, you grant us a worldwide, non-exclusive, royalty-free licence to use, process, store, and display Your Data solely as necessary to provide and improve the Service.

5.2 Anonymised Data

You acknowledge and agree that we may create anonymised, aggregated datasets derived from Your Data and usage of the Service. Such anonymised data will not identify you or any individual. We own all rights in anonymised data and may use it for any lawful purpose, including commercial purposes such as selling anonymised insights, analytics, and reports to third parties. For further details, see our Privacy Policy.

5.3 Data Accuracy

You are solely responsible for the accuracy, quality, and legality of Your Data and the means by which you acquired it.

6. Subscription and Payment

6.1 Plans and Pricing

The Service may be offered under various subscription plans. Details of current plans and pricing are available on our website. We reserve the right to modify pricing with reasonable notice.

6.2 Billing

  • Subscription fees are billed in advance on a recurring basis (monthly or annually).
  • All fees are non-refundable except as expressly stated in these Terms or required by law.
  • You authorise us to charge your designated payment method for all applicable fees.
  • Failure to pay may result in suspension or termination of your access to the Service.

6.3 Free Trials

We may offer free trials at our discretion. We reserve the right to limit or terminate free trials at any time. Unless you cancel before the trial ends, your subscription will automatically convert to a paid plan.

7. Intellectual Property

7.1 Our Property

The Service, including all content, features, functionality, software, designs, text, graphics, logos, and trademarks, is owned by 17South Ltd or its licensors and is protected by copyright, trademark, patent, and other intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features without our prior written consent.

7.2 Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant us an irrevocable, perpetual, worldwide, royalty-free licence to use, modify, and incorporate such Feedback into the Service without any obligation to you.

8. Third-Party Services

The Service may integrate with or contain links to third-party services, websites, or applications. We are not responsible for the content, privacy policies, or practices of third-party services. Your use of third-party services is at your own risk and subject to their respective terms.

9. Availability and Modifications

  • We do not guarantee that the Service will be available at all times or without interruption.
  • We may modify, suspend, or discontinue any part of the Service at any time, with or without notice.
  • We may perform scheduled and unscheduled maintenance that may affect availability.
  • We reserve the right to update, change, or replace any part of these Terms. Material changes will be notified via the Service or email.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties that the Service will be uninterrupted, error-free, secure, or free of viruses
  • Warranties regarding the accuracy, reliability, or completeness of any content
  • Warranties that the Service will meet your specific requirements

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

  • 17South Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, goodwill, or other intangible losses, arising from your use of or inability to use the Service.
  • Our total aggregate liability for all claims arising from or related to the Service shall not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) one hundred pounds sterling (£100).
  • These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless 17South Ltd, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

  • Your use of or access to the Service
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property rights
  • Your Data or any content you submit through the Service
  • Any misrepresentation made by you

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us or using the account settings within the Service. Upon termination, your right to use the Service will cease immediately.

13.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Grounds for termination include, but are not limited to:

  • Breach of these Terms
  • Non-payment of fees
  • Conduct that we determine, in our sole discretion, is harmful to other users or the Service
  • Extended periods of inactivity
  • Requests by law enforcement or government agencies

13.3 Effect of Termination

Upon termination, your licence to use the Service terminates immediately. We may delete Your Data after a reasonable retention period following termination. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, and indemnification) will continue to apply.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

14.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising from or related to these Terms or the Service.

14.3 Informal Resolution

Before filing any formal legal proceedings, you agree to first attempt to resolve the dispute informally by contacting us at legal@wiiva.net. We will attempt to resolve the dispute within thirty (30) days.

15. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and 17South Ltd regarding the Service.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
  • Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
  • Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, strikes, government actions, or internet disruptions.
  • No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.
  • Headings: Section headings are for convenience only and have no legal effect.

16. Contact Us

For questions or concerns about these Terms, contact us at: